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Swearing at Work |
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| He said: "In most scenarios, in particular in the presence of customers or senior staff, profanity must be seriously discouraged or banned. |
"However, our study suggested that, in many cases, taboo language serves the needs of people for developing and maintaining solidarity, and as a mechanism to cope with stress. Banning it could backfire.
"Managers need to understand how their staff feel about swearing.
"The challenge is to master the art of knowing when to turn a blind eye to communication that does not meet with their own standards
Posted: 16/10/07
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Last updated 25 December 2008
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